Shipping policy

CURRENT DELIVERY TIMEFRAMES

EVERYTHING IS MADE-TO-ORDER

We do not carry any items in stock, and all garments are custom made once you place your order according to your style and fabric selection. For this reason, please know that:

• Orders cannot be changed or refunded once placed.
• Garments require production time, in addition to your shipment method of choice.

Order carefully. If you have questions or need assistance with making decisions before ordering, please get in touch! We are always happy to help and want to make sure you love your costume! Please email us at wearedcd@gmail.com

PRODUCTION LEAD TIMES

• Lead times fluctuate depending on the time of year. Current lead time will always be advertised on our home page. Please plan ahead and contact us at  wearedcd@gmail.com with any concerns on lead time.

 

ORDER & SHIP DATE CONFIRMATION

Within 1-2 business days of placing your order, you will receive an email confirmation. When your order is shipped, you will be notified via email. For assistance with any questions or special needs after ordering, please contact us: wearedcd@gmail.com.

 

SHIPPING OR PICKUP

All orders are shipped via UPS or Fed Ex. Shipping costs vary depending on your location and preferred delivery method and will be assessed in the cart, at the time you place your order.

DCD is NOT responsible for lost, stolen, delayed, or damaged packages during shipping. If your package is returned to us for any reason, including an incorrect address, you will be notified and recharged the shipping cost.  Any missing mail claim should be filed by the customer.  DCD is not responsible for any packages that have a status of 'shipped' or 'delivered.'